Refund Policy
1. Overview
At ZenoTV, we want you to be satisfied with your experience. This Refund Policy outlines the conditions under which refunds may be considered. We encourage all customers to take advantage of our 5-hour free trial before committing to a paid subscription.
2. Free Trial First
Before purchasing any subscription, you are encouraged to request a 5-hour free trial through WhatsApp. This allows you to evaluate the service at no cost and with no obligation. We strongly recommend using the free trial to ensure the service meets your needs and is compatible with your device before making a purchase.
3. Refund Eligibility
Due to the digital nature of the service, refunds are handled on a case-by-case basis. A refund request may be considered in the following circumstances:
- The service was not delivered or activated after payment was confirmed.
- A verified technical issue on our side prevented you from accessing the service and could not be resolved within a reasonable time.
Refunds are generally not provided in the following situations:
- You changed your mind after the service was delivered and activated.
- Device incompatibility that could have been identified through the free trial.
- Partial use of a subscription period.
- Failure to follow provided setup instructions.
4. How to Request a Refund
If you believe you are eligible for a refund, please contact us directly through WhatsApp at +44 7862 838725 within 48 hours of your purchase. Please include:
- Your name and the WhatsApp number used to purchase.
- The subscription plan purchased and date of purchase.
- A clear description of the issue you encountered.
We will review your request and respond as promptly as possible.
5. Processing Refunds
Approved refunds will be processed using the same payment method used for the original transaction, unless otherwise agreed. Processing times may vary depending on the payment method.
6. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Any changes will be reflected on this page with an updated date.
7. Contact Us
If you have any questions about our Refund Policy, please contact us via WhatsApp at +44 7862 838725 or visit zenotv.shop.